Distance Sales Terms
When you have purchased a vehicle from us and have not either physically viewed the vehicle or visited our dealership, and you have the vehicle delivered, the terms and conditions of your sale change a little bit.
Transactions of this nature are referred to as "Distance Sales"
To ensure you fully understand how this affects your purchase please carefully read the points below:
- For reasons of fraud prevention, we are only able to deliver to your home address and, prior to arranging delivery, will require a copy of your driver's licence or Passport and proof of address.
- We will not deliver the car to you if we have not received this.
- To assist in fraud prevention we will also need you to provide a copy of your ID to the delivery driver when the vehicle arrives at your address.
- Upon receipt of your vehicle it is imperative that you fully inspect its physical condition.
- Once you have signed to accept the vehicle we will, unfortunately, not accept liability for any damage which was not noted during your vehicle's delivery.
- You are entitled to a "cooling off period" in which you can change your mind about your purchase.
- This period begins from the day we deliver your vehicle to you and is valid for 14 days.
- If you wish to return your vehicle then we must be notified in writing within this 14 day period.
- Upon receipt of your request we will contact you to acknowledge receipt and make arrangements for your order to be cancelled.
- Once we have acknowledged your cancellation, you must cease using the vehicle and the vehicle must be returned to us within 14 days of your cancellation.
- This 14 day period will begin from the day we acknowledge your refund request.
- Your refund will be made within 14 days of the vehicle being returned to us.
- This 14 day period will begin from the day we sign to accept the return of the car to our premises.
Please note that the following terms and conditions apply:
- Delivery of your vehicle will take place at an agreed time and place.
- Should you, for any reason, be unable to accept this delivery then you will be liable for the cost of this delivery and any subsequent charges to return it.
- In the event of cancellation, this amount would be deducted from your final refund amount.
- You are liable for the vehicle from the point of accepting delivery.
- If you choose to cancel within your cooling off period then you remain liable for the vehicle until one of our selected delivery companies have signed to accept it from you.
- You will be liable, and charged, for any damage present which was not noted when you accepted delivery of the vehicle.
- Any cost will be deducted from your final refund amount.
- We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
- Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven.
- To receive a full refund, a maximum additional mileage of 50 miles from the recorded delivery mileage is allowed. If you cover any additional distance then an excess mileage charge of £1.00 per mile will be deducted from your final refund amount.
- You will be liable for any collection costs incurred and this amount will be deducted from your final refund.
Please note that, should you choose to cancel your order, collection of the vehicle will be charged at our standard vehicle collection rate:
- The current rates are £1.20 per mile plus VAT and any additional tolls or levies.
- We will fully inform you of any costs before arranging collection and will not make any arrangements without your prior consent.
- You are able to make your own arrangements for the return of the vehicle but, in doing so, accept full liability for the vehicle until it is returned to us.
Please note that, any damage caused to the vehicle will be deducted from your final refund amount and, in the case of any insurance claim being raised, no refund will be made until payout from the relevant insurance company has been made to us.
- No refund amount will be made until the vehicle has been inspected and signed for by a member of our team.
- If we intend to make any deductions from your final refund amount then you will be made aware of that amount prior to the refund.
These terms and conditions only apply to Distance Sale Contracts, and do not affect your statutory rights.
If you have any questions please reach out to our team members who will be happy to assist.
